As a registered distributor of Elf Bar, we are responsible for ensuring that we only sell to people who are of legal age. As a result, we have a system in place that requires an ID confirmation to certify we are only shipping our products to those who are eligible to buy them. Those who order from outside the UK may face a small holding delay as legal documents often change from nation to nation so the algorithm may take a little longer to confirm the legality of your document. Be rest assured though, that if you have used a legitimate document to confirm your age and your order has not yet been processed, it’ll be coming through soon!

Because Elf Bar is a globally recognized brand, we, unfortunately, encounter a lot of correspondence about customers receiving fake or damaged products from their local shop or distributor.

There’s currently a huge illegal market for fake vape products and Elf Bar is one of the most popular disposables that is copied to dupe consumers. You may have found that after purchasing a disposable, it may taste slightly off, when you inhale it may make a crackling sound, or may even produce a smell that’s like burning plastic. If you suspect you have a fake device, it’s best to stop using it immediately so you don’t put yourself at risk. A lot of these illicit devices often contain ingredients that can seriously harm you and are not worth cutting financial corners for. You can find out if you have a legitimate device by using the following address:

If you find the device is fake, we recommend that you return it to the distributor and tell them the device is fake. They should give you a full refund as per UK law. If they refuse and continue to sell fraudulent devices, you are well within your rights to contact authorities and advise them of any illegality.